Norman's Mortuary Staff

Typically not seen during the funeral, the behind-the-scenes presence of support staff is nonetheless critical to the day-to-day operation of our facilities. Our support staff plays an important role in ensuring our high standard of service. We are proud of their dedication and commitment.


Gwen Takakura, Location Manager/pre need counselor
Email: Gtakakura@bfmmaui.com
Website: www.ballardfamilymortuaries.com
Office Phone: 808-244-4065
Fax: 808-244-3072

Born and raised on Maui
Graduate of Maui High School
Graduate of MCC, Associates Degree
13 years in the funeral industry

Gregory Stephens, Funeral Arranger
Email: gstephens@bfmmaui.com
Website: www.Ballardfamilymortuaries.com
Office Phone: 808-244-4065
Fax: 808-244-3072

Having been graduated from the University of Hawaii with majors in Japanese and Religion, he had twenty years of experience in the vocational rehabilitation field before joining the Borthwick group in 1992. He enjoys his work "Working with people" and feeling that he made a difference in helping those at a pivotal time in their lives.

Raquel Lara-Cruz, Administrative Assistant
Email: rlara-cruz@bfmmaui.com
Website: www.ballardfamilymortuaries.com
Office Phone: 808-244-4065
Fax: 808-244-3072

Join the Ballard team in 2017

Mapu Kekahuna, Manager Imprint Production/Marketing/Advertising
Email: Mkekahuna@bfmmaui.com
Website: www.Ballardfamilymortuaries.com
Office Phone: 808-244-9212
Fax: 808-242-7909

Joined the Ballard Family Group in 2007



Born and raised here on Maui and is involved with many community organizations.

Donnienne Kalehuawehe, Imprint Assistant
Email: dkalehuawehe@bfmmaui.com
Website: www.ballardfamilymortuaries.com
Office Phone: 808-244-9212 ext. 237
Fax: 808-242-7909

Joined the Imprint Media Department in 2016

Matthew Hendricks, Chief Financial Officer-Human Resources
Email: mhendricks@bfmmaui.com
Office Phone: 808-244-0021
Fax: 808-242-5577

Born and raised in Ohio a Graduate of Bowling Green State University Bachelors degree in accounting, he moved to Maui after residing in Santa Cruz, Ca. for several years. Matthew handles accounting for all the mortuaries and cemetery, and handles the IT technology for the company. He enjoys hiking, camping, mountain bike riding, golf and relaxing while enjoying the beauty that Maui has to offer.

Sean Layton, Accounting Assistant
Email: slayton@bfmmaui.com
Website: www.ballardfamilymortuaries.com
Office Phone: 808-244-4065
Fax: 808-242-7909

Join the Ballard Family Mortuary in 2017

Craig Lippert, Courier/Removal Staff/Prep Assistant
Website: www.ballardfamilymortuaries.com
Office Phone: 808-244-4065
Fax: 808-244-3072

Grew up in the mojave desert in californina and Moved to maui in 2007.
Has been in the funeral industry for 7 years and enjoys taking care of people in their time of need.
Hobbies include flying & motorcycling

Estrelita Leano, Housekeeper
Website: www.Ballardfamilymortuaries.com
Office Phone: 808-244-4065

Born in St. Tomas Isabela, Philippines. Married with 2 children
Graduate of Central Luzon State University, Munoz, Nueva Elijah Philippines.  High School teacher for 23 years of Northern Isabela
Academy, Philippines. Moved to Hawaii 2007 to work at Valley Isle Church of Christ, as been with Ballard's Family Mortuary since 2009

Ernesta Daoaten, Housekeeping
Website: www.ballardfamilymortuaries.com
Office Phone: 808-244-4065
Fax: 808-2443072

Joined the Ballard Team in 2014.

Enjoys cooking and spending time with family